Terms of purchase Business

Terms of purchase for B2B - mistore.se

This applies to purchases via our B2B environment with a manually set up account and logged in. This does not apply if you purchased products as usual at the checkout on Mistore.

1. order

The customer is responsible for ensuring that the correct company information, delivery address and contact details are provided when ordering. The correct mobile number is required as carriers notify delivery via SMS.

An order becomes binding when it is registered in our system. Once picking or delivery has started, the order cannot normally be changed or canceled. Any change requests after handling has started may incur additional costs according to the current price list.

Orders are sent with sender: Commerceit AB, not Mistore

2. Prices

All prices are shown as standard including Swedish VAT.
Shipping costs and other fees are shown at checkout before purchase. Discount codes, loyalty programs are NOT valid for b2b customers. Mistore reserves the right to adjust and refuse orders with incorrect prices, with information sent to the customer.

3. payment terms

The following payment methods are offered for B2B

:

  • Card payment

  • Swish

  • 30-day invoice via Billie (B2B credit information is applied)

In the event of late payment, penalty interest will be added according to Swedish interest law and any reminder fees.

Retention of title: The product remains the property of Mistores until full payment is received.

4. Delivery

Mode of delivery

Mistore uses the following carriers. In order to offer the most attractive prices, shipping is charged separately to your B2B customers instead of free shipping. Prices for shipping are charged at checkout.

  • DHL - home delivery or terminal/agent

  • DB Schenker - agent or home delivery

  • Bring - home delivery

  • Postnord - PO Box and home delivery

Deliveries are normally made within 1-3 working days within Sweden for orders placed before 12 noon. data-end="2183" data-start="2180">Differences may occur in case of high load.

The customer is responsible for ensuring the correct delivery address and that someone can receive the goods during delivery time.

Damage in transit

  • Visible damage must be reported directly to the agent/carrier upon receipt.

  • Hidden damage must be reported to us within 10 days.

  • Packaging and packaging must be saved for possible investigation.

5. non-received shipments

Unreceived deliveries or undelivered packages will be charged SEK 300 excl. VAT (freight, return freight and handling).
For bulky goods, the cost is charged according to the carrier's tariff.

6. returns and RMA

Returns are only accepted after approval and agreement.


Contact: b2b@mistore.se

Returns without authorization will not be processed

.

Return address:

Reparero AB
Furuviksringen 19
302 44 Halmstad
Sweden

Returns should be sent as a business package directly to the address above.
Returns to agents are not accepted.
The customer is responsible for the transportation back unless otherwise agreed.

Refunds or credits are normally made within 30 days of receipt and approval of the return.

7 Warranty - Xiaomi & Redmi

The following warranty periods apply via Xiaomi's service partner Conmodo unless otherwise stated:

Product category Warranty period
Smartphones 2 years warranty
Other products 1 year
Scooters & vacuum cleaners 2 years on product, 6 months on battery
If not specified 1 year

Other brands:
Please contact b2b@mistore.se for exact warranty conditions for other brands you buy and warranty cases.

For Xiaomi/Redmi, Mobiles, scooters and Vacuum cleaners you book directly in Conmodo's portal https://www.conmodo.com/sv other products contact b2b@mistore.se

8. complaints

When making a complaint via us and not Conmodo, the following must be stated

:

  • Article/SKU

  • Serial number

  • Clear error description

In the case of DOA (Dead on Arrival), complaints must be made within 10 working days of delivery.

If the product is tested and no error is found, an examination fee of SEK 499 may be charged.

9. Disputes and Force Majeure

Mistore complies with Swedish law.
Disputes with corporate customers are handled in Swedish courts.

Mistore is not responsible for delays or obstacles caused by circumstances beyond our control, such as natural disasters, strikes, transportation disruptions or supplier problems.

10. GDPR and personal data

Mistore processes personal data in accordance with the GDPR.
Personal data is only used to handle orders, deliveries and customer support.

The full privacy policy is available at mistore.se.

11. cookies

Mistore uses cookies for functionality, analysis and improved user experience.
More information can be found in our cookie policy.