Refund policy
Right of withdrawal/open purchase
In accordance with the Distance Purchasing Act, Mistor offers a 14 day right of withdrawal from the reception of the product. In order to exercise the right of withdrawal, the product and its packaging must be returned in significantly unchanged condition.
Handling of products and depreciation
If a product is returned in a condition that indicates that it has been handled beyond what is allowed, the memory reserves the right to claim compensation for depreciation. This compensation will correspond to the depreciation that the product has suffered, depending on the customer's handling.
Shipping and refund
The customer is responsible for the cost of the return shipping and must ensure that the product is sent back safely. It is highly recommended to maintain receipt and tracking number for the return shipment. Refunds, excluding original freight costs, are carried out within 30 days of the goods being received by us, but is often done directly upon receipt.
Specific Product Recycling Terms
For some categories of products, no return is accepted if the package is broken. This is to ensure the product's hygiene and the customer's safety.
- Kitchen products
- Mobile phones
- Headphones
- Hygiene articles
Handling errors and complaints
Customers are encouraged to immediately report any errors or deficiencies on the product to Mistor. Complaints should be made within a reasonable time, ideally within 2 months of discovery. Mistor offers alternatives such as repair, delivery, price deduction, or repayment depending on the nature of the error. The right of complaint extends to three years from the reception of the product.
Exceptions to the right of withdrawal
Some products and services are exempt from the right of withdrawal, including services that have begun with the customer's consent during the cancellation period, and goods that, due to their nature, cannot be returned.
Return process
When using the right of withdrawal and return, order information must be sent in the shipment. Consequently, the delivery note sent to you as a customer, with the addition of the reason for the return. It is also possible to send with a note that includes the order number and the reason for the return.
Please note that all return shipments must be sent with direct delivery to the return address below. We do not redeem goods for postage or recommended packages for service agents.
Buy online cannot be returned in physical store/ warehouse.
Return address:
Repairo AB Furuviksringen 19 302 44 Halmstad Sweden
All goods must be sent in such a way that safe transport can be done. The shipment must be sent as company packages, packages, letters or equivalent where the MI Store may be sent to us.
Keep in mind that you are responsible for transport to us. Therefore, save receipt with package number.
Shipping costs for the return are you as a customer yourself.
Refunds are made no later than 30 days after receipt of the goods, but usually occurs immediately when the goods are received by us. Refunds are made at the value of the goods excluding the cost of shipping.