Refund policy
Rights/Open Purchase
According to the Distance Purchasing Act, you always have 14 days of withdrawal right.
The product shall be returned in substantially unchanged condition when invoking the right of withdrawal. This also applies to packaging.
Damaged packaging, product or similar is replaced by the customer. If the item or service has been used, connected or installed, the right of withdrawal will cease.
When using the right of withdrawal and return, order information must be sent in the shipment. Consequently, the delivery note sent to you as a customer, with the addition of the reason for the return. It is also possible to send with a note that includes the order number and the reason for the return.
Please note that all return shipments must be sent with direct delivery to the return address below. We do not redeem goods for postage or recommended packages for service agents!
Buy online cannot be returned in physical store/ Warehouse.
Return address:
Repairo AB
Furuviksringen 19
302 44 Halmstad
Sweden
service@Mistor.se
All goods must be sent in such a way that safe transport can be made.
The shipment must be sent as company packages, packages, letters or equivalent where the MI Store may be sent to us. We do not redeem goods for postage or recommended packages for service representatives.
Keep in mind that you are responsible for transport to us. Therefore, save receipt with package number.
Shipping costs for the return stands you like Customer himself for.
Refunds are made no later than 30 days after receipt of the goods, but usually occurs immediately when the goods are received from U.S.
Refunds are made on the value of the goods excluding the cost of shipping.
Open purchase - private individuals
We apply 14 days open purchase in accordance with conditions below, however, freight and possibly will be refunded. other fees.
The product shall be returned unopened and in unchanged condition upon invoking open purchase. This also applies to packaging.
Damaged packaging, product or similar is replaced by the customer. If the item or service has been used, switched on or installed, the right to open purchase will cease.
When using open purchase, order information must be sent in the shipment. Consequently, the delivery note sent to you as a customer, with the addition of the reason for the return. It is also possible to send with a note that includes the order number and the reason for the return.
Please note that all return shipments must be sent with direct delivery to the return address below. We do not redeem goods for postage or recommended packages for service agents.
Buy online cannot be returned in physical store/ Warehouse.
Return address:
Repairo AB
Furuviksringen 19
302 44 Halmstad
Sweden
service@Mistor.se
All goods must be sent in such a way that safe transport can be made.
The shipment must be sent as company packages, packages, letters or equivalent where the MI Store may be sent to us. We do not redeem goods for postage or recommended packages for service representatives.
Keep in mind that you are responsible for the return transport. Save receipt with package number.
Shipping costs for the return at Open purchase stands for the customer himself.
Refunds are made no later than 30 days after receipt of the goods, but usually immediately when the goods are received by us.
Refunds are made on the value of the goods excluding the cost of shipping.
Rights/Complaints/Returns
We follow the Act on Distance Agreement:https://lagen.nu/2005:59
A clarification in addition to this law for our particular mobile phones - it is allowed to break the plastic of the package but you must not remove the plastic that sits on the phone.
