For purchases at Mistor.se
(559467-9853)

Sales are made to private individuals, companies, associations, authorities, municipalities and legal persons. We do not enter into an agreement with minors (under 18 years) without the approval of the plaintiff.

All prices include Swedish VAT.

Shipping costs and any other fees are visible at the checkout before purchasing. Mistor only delivers to countries within the EU. 

All orders are made through our website, Mistor.se.
Orders placed by e-mail or telephone are not approved unless this has been agreed. The customer is responsible for the fact that address information and contact details are correctly completed. In case of erroneous information that results in the delivery needs to be changed, Mistor.se may need to charge an extra fee corresponding to the cost of shipping change. Therefore, contact customer service directly if you know with you that the information was not correct when ordering. 

Questions relating to actual purchases, ongoing orders are usually answered within 24 hours on weekdays, through customer service e-mail: service@mistan.se

Delivery and payment method

DHL Home Delivery
Mistor.se defined shipping options for larger packages that cannot be delivered to service representatives. Delivery usually takes place within 1-3 working days when ordering before 12.00, with reservation for high order load with us at Mistor.se and at DHL. Home delivery takes place during the day 08: 00-17: 00. Your local DHL bid announces planned time via SMS. Be sure to enter the correct telephone number when ordering. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on dhl.se. Recipients need to sign acknowledgment upon delivery. 

DB Schenker - Delivery to DB Schenker extradition location so -called service point 
The shipment is sent to the nearest Schenker representative based on postal code. For agents, free shipping is offered. Delivery usually takes place within 1-3 working days when ordering before 12.00., With reservation for high order load with us at Mistor.se and at Schenker. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on Schenker see. 

DB Schenker - Delivery home to the house door/apartment sport
Delivery usually takes place within 1-3 working days when ordering before 12.00., With reservation for high order load with us at MI Store and at Schenker.

Home delivery takes place during the day 08: 00-17: 00. Your local Schenker representative announces the scheduled time via SMS. Be sure to enter the correct telephone number when ordering. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on Schenker see. Please select ombudsman delivery if you are not able to stay home during the day. Should you need to contact your local Schenker office, you will find contact details here.

Bring
Delivery Usually takes place within 1-3 weekdays when ordering before 12.00., With reservation for high order load with us at Mistor.se and at Bring. Home delivery takes place during the day 08: 00-17: 00. Your local Bring representative announces the scheduled time via SMS. Be sure to enter the correct telephone number when ordering. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on bring.se. 

 
Payment method

Short
Card payment is made via Klarna function and requires no login or account in Klarna. You can also choose PayPal and then pay by card in the next step.

Clear
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a couple of questions, you can easily identify yourself and you can choose the payment method that suits you best. A finesse with Klarna Checkout is that they differ in purchase and payment. First you confirm your purchase and then choose how you want to pay. Either with Klarna Invoice Klarna account, card or bank transfer. Everything is equally safe.
PayPal
Pay with your PayPal account. Smooth and fast. 
Swish
Supersmid both for payment, and refund if something is wrong.

Not picked up/ received parcels
In case of non -collected parcels at service representatives or not received parcels on home delivery is considered a cancellation of your order and We reserve the right to charge you as a customer 249:- including VAT, or actual return shipping cost in each specific case in the case of obscure packages. The fee is levied to cover return shipping and administrative handling. The fee is regulated against already received payment or invoiced. 

Uncounced packages do not fall under the right of withdrawal.
Packages are usually left with your service representative for 10 days. The time is controlled by the freight forwarder and the memory cannot guarantee the exact time. Every freight forwarder (delivery method above) reminds you as a customer on SMS/e-mail to avoid your order in unwanted return.

Transport damage to goods
Visible damage to packaging is reported directly to the carrier or service representative upon receipt of the goods. Take a picture of the damage immediately when it is detected to facilitate handling. Hidden transport damage is reported within a maximum of 5 days. Transport damage that is reported after 5 days is not processed.

Right of withdrawal/open purchase 

In accordance with the Distance Purchasing Act, Mistor offers a 14 day right of withdrawal from the reception of the product. Return the product with original packaging in the same condition as you received it.

Handling of products and depreciation 

If a product is returned in a condition that indicates that it was handled beyond what was necessary to determine its properties, Mistor reserves the right to claim compensation for depreciation. This compensation will correspond to the depreciation that the product has suffered, depending on the customer's handling.

Shipping and refund 

The customer is responsible for the cost of the return shipping and must ensure that the product is sent back safely. It is highly recommended to maintain receipt and tracking number for the return shipment. Refunds, excluding original freight costs, are carried out within 30 days of the goods being received by us, but is often done directly upon receipt. 

Specific Product Recycling Terms 

For some categories of products, no return is accepted if the package is broken. This is to ensure the product's hygiene and the customer's safety and be able to sell the product in new condition. 

• Kitchen products 
• Headphones 
• Hygiene articles 

Handling errors and complaints 

Customers are encouraged to immediately report any errors or deficiencies on the product to Mistor. Complaints should be made within a reasonable time, ideally within 2 months of discovery. Mistor offers alternatives such as repair, delivery, price deduction, or repayment depending on the nature of the error. The right of complaint extends to three years from the reception of the product. 

Exceptions to the right of withdrawal 

Some products and services are exempt from the right of withdrawal, including services that have begun with the customer's consent during the cancellation period, and goods that, due to their nature, cannot be returned. 

Return process 

When using the right of withdrawal and return, order information must be sent in the shipment. Consequently, the delivery note sent to you as a customer, with the addition of the reason for the return. It is also possible to send with a note that includes the order number and the reason for the return. 

Please note that all return shipments must be sent with direct delivery to the return address below. We do not redeem goods for postage or recommended packages for service agents. 

Buy online cannot be returned in physical store/ warehouse. 

Return address: 

Repairo AB Furuviksringen 19 302 44 Halmstad Sweden 

service@mistore.se 

All goods must be sent in such a way that safe transport can be done. The shipment must be sent as company packages, packages, letters or equivalent where the MI Store may be sent to us.  

Keep in mind that you are responsible for transport to us. Therefore, save receipt with package number. 

Shipping costs for the return are you as a customer yourself. 

Refunds are made no later than 30 days after receipt of the goods, but usually occurs immediately when the goods are received by us. Refunds are made at the value of the goods excluding the cost of shipping. 

 

Complaints/ guarantee for complaints and guarantee cases, always contact us on the memory before the goods are returned. In complaints and guarantee cases, we always stand for the return shipping. The right of withdrawal and guarantee is treated in different ways, therefore the guarantee note cannot be used in the right of withdrawal/open purchase.

Guarantee

Applicable guarantees for Xiaomi products:
Smartphones: 2 year warranty
Other Products: 1 year warranty
Scooters and vacuum cleaners: 2 -year warranty on the scooter and 6 -month warranty on the battery
Unless otherwise stated, the warranty period is 1 year.
Outlet products 6 months.


The guarantee applies to malfunctions that arise during the warranty period. Errors that have occurred at or after their own change in the function and appearance of the product are not covered by the guarantee. The guarantee also does not cover so -called handling errors, which includes incorrectly set product or accident damage, such as broken display on a mobile phone that is dropped, moisture damage, non -pumped tires or software ramps etc.

Note that in the case of a non-guarantee case, a survey fee of SEK 499 is paid if the customer wishes to return the product. If the customer chooses to discard the product no survey fee is charged.


Right of complaint
As a consumer, you have a statutory right of complaint for 3 years regarding original manufacturing defects. This right of complaint means that you can point out errors that existed at the time of purchase. The right of complaint applies to all products on the memory. If you want to invoke your right of complaint, the burden of proof lies with you as a consumer. You therefore need to prove that the error with the product can be derived from the origin of the product and has not arisen due to wear or external damage.

Note! In case of found non A guarantee case is paid a survey fee of SEK 499 if the customer wants returns of the product. If the customer chooses to discard the product no survey fee is charged.

Dispute / Force majeure

In the event of a dispute against a private person, Mistor has a policy to follow
The decision of the General Complaints Board (ARN)
Contact ARN 08-50886000
Dispute between companies is normally resolved in Swedish court.

Questions relating to actual purchases, ongoing cases and ongoing complaints are answered within 48 hours on weekdays.

Customer service: service@mistor.se

Dividend address:
Repairo AB
Furuviksringen 19
302 44 Halmstad
Sweden

Force Majuere

In events of natural disasters, war, measures in the labor market, authorities' decisions, expensive circumstances, missing deliveries from subcontractors or comparable events beyond our control, which could not reasonably be predicted and influenced the detailed agreement on our part which means that we cannot hold our Part is the basis of our obligations to complete the agreement.

Commerceit AB (559467-9853)
Holds F-tax

Address:
Commerceit AB
Furuviksringen 19
302 44 Halmstad
Sweden

E-mail: service@mistor.se

Mistor.se uses so -called cookies on the page. These cookies are designed to maintain products in the shopping cart and for you to be able to make purchases with us. See the manual for your browser how you can manage the use of cookies yourself.

Antispam policy.
Mistor.se does not share users' email addresses, telephone numbers or other personal information to another party. Sending from us only takes place if you as a customer have accepted information from us in connection with purchases from us.

Personal data/ GDPR

At Mistor.se we safeguard your privacy and follow the General Data Protection Regulation (GDPR) to ensure that we process your personal data responsibly and legally. Here we explain how we collect and use your information in accordance with GDPR.

1) Clarity and transparency: We are open with what personal data we collect and how we use them. Below, followed different occasions when information is collected and what is collected.

2) Legal basis: We only collect personal data when we have a legal basis for doing so. It may be the consent of you, an agreement between us, a legal obligation, general interest or our legitimate interest. We document and justify the legal basis for each collection of personal data.

3) Minimize the collection: We only collect the personal data necessary to fulfill our commitments to you as a customer. This may include name, address, e-mail address, telephone number and payment information. We strive not to gather more information than is needed to fulfill our obligations and improve your experience at Mistor.se.

4) Limited storage time: We store your personal data only as long as it is necessary to fulfill the purposes for which the information was collected. When your information is no longer needed for these purposes, they are safely deleted.

5) Your rights: According to GDPR, you have the right to access, correct, limit the processing of and delete your personal data. You also have the right to object to the processing of your information and to appeal to the supervisory authority if you feel that we do not process your personal data in accordance with GDPR. Contact our customer service if you want to exercise any of these rights.

We at Mistor.se take your privacy very seriously and work continuously to ensure that we process your personal data safely and legally. If you have any questions about our handling of personal data or about GDPR, please contact our customer service.

Postal address: Furuviksringen 19, 302 44 Halmstad
E-mail: service@mistor.se
Organization number: 559371-7332

When do we process your personal information?
As a customer of us at Mistor.se, we process your personal information when you make purchases, contact us in any support cases or in other ways in contact with us. We specify below what occasions this occurs:

Customer registration
When you register as a customer with us, we need some information in order to establish the agreement that is created between us in the event of an order. If we do not have this information, there is a risk that we cannot proceed with the order.

Information we collect: first name, last name, company/organization, e-mail, personal/org.no, VAT number, address, postal code, location, country, telephone number.

Ordering
When an order is placed in our e-commerce, we receive the following information about you as a customer so that we can handle your order and the agreement that is drawn up at the time of order correctly.
Information we collect: IP address, e-mail, personal/org. no, VAT number, address, company, first name, last name, address, postal code, location, telephone number.

Trustpilot - Store and Product Damages
We work with Trustpilot, which is an external player for store and product judgments. They describe in their Privacy Policy what data they collect and how they use it. You can find their privacy policy here. If you log in to your Trustpilot account and go to my settings, you will get a quick overview of what personal information Trustpilot has about you and how to edit, download or delete this data. We have chosen Trustpilot as a partner as we feel that they take it very seriously to protect your personal data.

Facebook
We know that many of our customers and potential customers are moving on platforms such as Facebook. When someone perceives us as interesting there, it is possible to enter their e-mail address, which we can then use to continue to communicate information about products that we hope will be interesting. By filling in your email address, you give your approval for this. You can read more about how Facebook handles data and how you can adjust these settings here.
Information We collect: Email address

Newsletter
For Being able to take part in our newsletters is required that you have approved that we will send these to you. You do this actively either by signing up for our mailing on, for example, the home page, or tick in at the time of order that you want our mailings. You can choose to no longer receive our newsletters, which you do by following the link for this in one of the mailings you received.
Information We collect: Email address, Language Information

Any changes to our Privacy Policy

Mistor.se reserves the right to make changes to this Privacy Policy if necessary. Of course, if this would mean greater changes that can affect you as a customer, we will make sure to communicate to you around this.

 

Cookies

What is a cookie?

A cookie is a small text file with information stored in your browser of the pages you visit. There are different types of cookies, where some are necessary for the page you visit to work as well as possible, others are used to make your experience on the page better and others are used to follow users' behaviors on the page.

 

Information collected via cookies cannot be linked to you as a person, but only to the IP address you use.

 

How and why are cookies used on the page?

On our website we use cookies for several purposes, but where the main focus is that the experience for you as a customer should be as good as possible both in terms of function and experience. If we know what our users show interest in, we are easier to further adapt the page to our users' needs.

 

We use, among other things, feature cookies to keep the page in mind what you put in the shopping cart, even if you leave the page and come back again. If, on the other hand, you log in when you are on our site, we use session cookies instead, which is emptied when the browser is shut down.

 

We also use cookies for analysis that collects statistics on, for example, the number of users on the site and how users navigate around the page, which helps us in the continued development of our website. Cookies around behavior on the page can also help us show more relevant information for you as a user. The tool used for data collection is Google Analytics. If you as a visitor want to avoid being analyzed through Google Analytics, this tool is available from Google: https://tools.google.com/dlpage/gaoptout

 

We use so -called pixel tags/pixels on our site. The information from the pixels is used to measure and optimize advertising in social media. Examples of uses are how many people clicked on a Facebook ad from Mistor.se to visit a page on our website, or how many people come from a Facebook ad and buy a product. Mistor.se cannot see which individuals clicked on an ad or other personal information linked to unique users. Mistor.se also uses retargeting, which means that people who have shown interest in certain pages on our website may have ads adapted based on the pages they have visited. Settings for this you manage yourself logged in to your Facebook account.

 

How do you disable cookies?

Blocking cookies can completely mean that pages you visit do not behave as intended, as some important functions mentioned earlier are handled precisely via cookies. If you still want to block cookies, there are guides for this on the following pages for each browser:

 

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in safari

 

If you want to be able to use our website without risking affecting the functionality of the page itself, there is the option to surf in private mode. Your cookies are then not saved after you close your browser. Private location is called different browsers: "incognito window" (Chrome), "Private window" (Safari and Firefox) and "Inprivate windows" (Microsoft Edge).