For purchase on mistore.se
(559467-9853)

Sales are made to private individuals, companies, associations, authorities, municipalities and legal entities. We do not enter into contracts with minors (under 18) without parental consent.

All prices are inclusive of Swedish VAT.

Shipping costs and any other fees are visible at checkout before purchase. Mistore only delivers to countries within the EU. 

All orders are placed via our website, mistore.se.
Orders placed by e-mail or telephone will not be accepted unless agreed. The customer is responsible for ensuring that address details and contact details are correctly filled in. In the event of incorrect information resulting in the delivery needing to be changed, mistore.se may need to charge an additional fee corresponding to the cost of shipping change. Therefore, contact customer service directly if you know that the information was not correct when ordering. 

Questions regarding actual purchases, pending orders are usually answered within 24 hours on weekdays, by customer service

Delivery and payment methods

DHL Home Delivery
Mistore.se default shipping options for larger packages that cannot be delivered to service agents. Delivery usually takes place within 1-3 weekdays when ordering before 12.00, with reservation for high order load with us at mistore.se and with DHL. Home delivery takes place during the day 08:00-17:00. Your local DHL courier will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on dhl.se. Recipients need to sign a receipt upon delivery. 

DB Schenker - Delivery to a DB Schenker delivery point (ServicPoint) 
The shipment is sent to the nearest Schenker agent based on postal code. Free shipping is offered to agents. Delivery usually takes place within 1-3 weekdays when ordering before 12.00., with reservation for high order load with us at mistore.se and at Schenker. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on Schenker se. 

DB Schenker - Home delivery to the house/apartment door
Delivery usually takes place within 1-3 weekdays when ordering before 12.00., with reservation for high order load with us at Mi Store and with Schenker.

Home delivery takes place during the day 08:00-17:00. Your local Schenker agent will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on Schenker se. If you are not able to be at home during the day, please choose agent delivery. Should you need to contact your local Schenker office, you will find contact details here.

Bring
Delivery usually takes place within 1-3 weekdays when ordering before 12.00., with reservation for high order load with us at mistore.se and with Bring. Home delivery takes place during the day 08:00-17:00. Your local Bring agent will notify you of the scheduled time via SMS. Remember to enter the correct phone number when ordering. Packages are scanned so you can follow your delivery all the way, by e-mail or directly on bring.se. 

 
Payment method

Map
Card payment is made via the Klarna function and does not require a login or account in Klarna. You can also choose Paypal and then pay by card in the next step.

Klarna
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice thing about Klarna Checkout is that they distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either with Klarna invoice Klarna account, card or bank transfer. Everything is equally safe.
Paypal
Pay with your Paypal account. Convenient and fast. 
Swish
Super easy both for payment, and refund if something goes wrong.

Uncollected/received parcels
In case of uncollected parcels at service agents or uncollected parcels at home delivery it is considered a cancellation of your order and we reserve the right to charge you as a customer 249:- including VAT, or actual return shipping cost in each specific case for bulky packages. The fee is charged to cover return shipping and administrative handling. The fee is settled against payment already received or invoiced. 

Uncollected packages are not covered by the right of withdrawal.
Parcels are usually left with your service agent for 10 days. The time is controlled by the carrier and Mistore cannot guarantee the exact time. Each carrier (delivery method above) reminds you as a customer by text message/email to avoid your order being returned unwanted.

Transport damage to goods
Visible damage to packaging should be reported directly to the carrier or service agent upon receipt of the goods. Take a picture of the damage immediately when it is discovered to facilitate handling. Hidden transport damage is reported within a maximum of 5 days. Transport damage reported after 5 days will not be processed.

Right of withdrawal/open purchase 

In accordance with the Distance Selling Act, Mistore offers a 14-day right of withdrawal from receipt of the product. Return the product with the original packaging in the same condition as you received it.

Product management and depreciation 

If a product is returned in a condition indicating that it has been handled beyond what is necessary to establish its characteristics, Mistore reserves the right to claim compensation for depreciation. This compensation will correspond to the depreciation suffered by the product, depending on the handling by the customer.

Shipping and Refunds 

The customer is responsible for the cost of the return shipping and should ensure that the product is returned safely. It is strongly recommended to keep the receipt and tracking number of the return shipment. Refunds, excluding original shipping costs, are made within 30 days of the item being received by us, but are often made immediately upon receipt. 

Specific Product Return Conditions 

For some categories of products, returns are not accepted if the packaging is broken. This is to ensure the hygiene of the product and the safety of the customer and to be able to sell the product in new condition. 

• Kitchen products 
• Headphones 
• Personal care products 

Handling of errors and complaints 

Customers are encouraged to report any faults or defects in the product to Mistore immediately. Complaints should be made within a reasonable time, ideally within 2 months of discovery. Mistore offers options such as repair, redelivery, price reduction, or refund depending on the nature of the defect. The right of complaint extends to three years from receipt of the product. 

Exceptions to the right of withdrawal 

Certain products and services are excluded from the right of withdrawal, including services started with the customer's consent during the withdrawal period, and goods that by their nature cannot be returned. 

Return process 

When exercising the right of withdrawal and return, order information must be sent with the shipment. Preferably the delivery note that was sent to you as a customer, with an addition for the reason for the return. It is also possible to include a note that includes the order number and the reason for the return. 

Please note that all returns must be sent by direct delivery to the return address below. We do not redeem goods for cash on delivery or registered parcels to Service Agents. 

Online purchases cannot be returned in the physical store/warehouse. 

Return address: 

Reparero AB Furuviksringen 19, 302 44, Halmstad, Sweden 

All goods must be sent in such a way that safe transportation can take place. The shipment must be sent as a business package, parcel, letter or equivalent where Mi Store receives the goods sent to us.  

Remember that you are responsible for the transportation to us. Therefore, keep the receipt with the parcel number. 

Shipping costs for the return are the responsibility of the customer. 

Refunds will be made within 30 days of receipt of the goods, but will usually be made immediately on receipt of the goods by us. Refunds are made on the value of the goods excluding the cost of shipping. 

 

Complaints/ WarrantyFor complaints and warranty issues, always contact us at Mistore before returning the goods. In the case of complaints and warranty cases, we always pay the return shipping. The right of withdrawal and guarantee are treated differently, so the guarantee form cannot be used for withdrawal/open purchase.

Guarantee

Applicable warranties for Xiaomi products:
Smartphones: 2 year warranty
Other products: 1 year warranty
Scooters and vacuum cleaners: 2 years warranty on the scooter and 6 months warranty on the battery
Unless otherwise stated, the warranty period is 1 year.
Outlet products 6 months.


The warranty applies to malfunctions that occur during the warranty period. Defects arising from or following a change in the product's function and appearance are not covered by the warranty. The warranty also does not cover so-called handling errors, which include incorrectly set product or accidental damage, such as broken display on a mobile phone that is dropped, moisture damage, uninflated tires or software errors, etc.

Please note that in the event of a non-warranty case, an investigation fee of SEK 499 will be charged if the customer wishes to return the product. If the customer chooses to discard the product, no examination fee is charged.


Right to complain
As a consumer, you have a statutory right of complaint for 3 years regarding original manufacturing defects. This right of complaint means that you can point out defects that existed at the time of purchase. The right of complaint applies to all products at Mistore. If you wish to invoke your right of complaint, the burden of proof lies with you as a consumer. You need to prove that the fault with the product can be traced back to the product's origin and has not arisen as a result of wear and tear or external damage.

NOTE! In the event of a finding non warranty case, an examination fee of 499:- is charged if the customer wishes to return the product. If the customer chooses to discard the product, no examination fee is charged.

Dispute / Force majeure

In the event of a dispute with a private individual, Mistore's policy is to follow
Decision of the General Complaints Board (ARN)
Contact ARN 08-50886000
Disputes between companies are normally resolved in Swedish courts.

Questions related to actual purchases, pending cases and pending complaints are answered within 48 hours on weekdays.

Customer service

Distribution address:
Reparero AB
Furuviksringen 19
302 44 Halmstad
Sweden

Force Majuere

In the event of natural disasters, war, measures in the labor market, government decisions, costly circumstances, non-delivery from subcontractors or comparable events beyond our control, which could not reasonably have been foreseen and affected the contract entered into by us, which means that we cannot keep our part is the basis for our obligations to fulfill the contract.

Commerceit AB(559467-9853)
Holder of F-tax

Address:
Commerceit AB
Furuviksringen 19
302 44 Halmstad
Sweden

E-mail: service@mistore.se

mistore.se uses so-called cookies on the site. These cookies are used to maintain products in the shopping cart and to enable you to make purchases with us. See the manual for your browser how you can manage the use of cookies yourself.

Anti-spam policy.
mistore.se does not share users' email addresses, phone numbers or other personal information with other parties. Mailings from us only occur if you as a customer have agreed to receive information from us in connection with purchases from us.

Personal data/ GDPR

At mistore.se, we care about your privacy and comply with the General Data Protection Regulation (GDPR) to ensure that we process your personal data responsibly and lawfully. Here we explain how we collect and use your information in accordance with the GDPR.

1) Clarity and transparency: We are open about what personal data we collect and how we use it. Below are the different times when data is collected and what is collected.

2) Legal basis: We only collect personal data when we have a legal basis for doing so. This could be consent from you, a contract between us, a legal obligation, public interest or our legitimate interest. We document and justify the lawful basis for each collection of personal data.

3) Minimize collection: We only collect the personal data necessary to fulfill our obligations to you as a customer. This may include name, address, e-mail address, telephone number and payment information. We strive not to collect more information than is necessary to fulfill our obligations and improve your experience on mistore.se.

4) Limited retention period: We will retain your personal data only for as long as necessary to fulfill the purposes for which the data was collected. When your data is no longer needed for these purposes, it is securely deleted.

5) Your rights: Under the GDPR, you have the right to access, rectify, restrict the processing of and erase your personal data. You also have the right to object to the processing of your data and to lodge an appeal with the supervisory authority if you consider that we are not processing your personal data in accordance with the GDPR. If you wish to exercise any of these rights, please contact our customer service.

We at mistore.se take your privacy very seriously and work continuously to ensure that we process your personal data in a secure and legal manner. If you have any questions about our handling of personal data or about GDPR, please contact our customer service.

Postal address: Furuviksringen 19, 302 44 Halmstad
E-mail: service@mistore.se
Organisationsnummer: 559371-7332

When do we process your personal data?
As a customer of us at mistore.se, we process your personal data when you make purchases, contact us in any support matters or in other ways are in contact with us. We specify below when this happens:

Registration of customer
When you register as a customer with us, we need certain information to be able to establish the agreement that is created between us in the event of an order. If we do not have this information, there is a risk that we cannot proceed with the order.

Information we collect: First Name, Last Name, Company/Organization, Email, Social Security Number, VAT Number, Address, Postal Code, City, Country, Phone Number.

Order placement
When an order is placed in our e-commerce, we receive the following information about you as a customer so that we can correctly handle your order and the contract established at the time of the order.
Information we collect: IP address, Email, Person/org. no., VAT number, Address, Company, First name, Last name, Address, Postcode, City, Phone number.

Trustpilot - Store and product reviews
We work with Trustpilot, an external provider of store and product reviews. They describe in their privacy policy what data they collect and how they use it. You can find their privacy policy here. If you log in to your Trustpilot account and go to My Settings, you will get a quick overview of what personal data Trustpilot has about you and how to edit, download or delete this data. We have chosen Trustpilot as a partner because we feel that they take protecting your personal data very seriously.

Facebook
We know that many of our customers and potential customers are on platforms such as Facebook. When someone finds us interesting there, it is possible to enter their e-mail address, which we can then use to continue to communicate information about products that we hope will be interesting. By entering your e-mail address, you give your consent to this. You can read more about how Facebook handles data and how you can adjust these settings here.
Information we collect: Email address

Newsletters
For To be able to receive our newsletters, you must agree that we send them to you. You do this actively either by signing up for our mailing on, for example, the home page, or ticking at the time of ordering that you want our mailings. You can choose at any time to no longer receive our newsletters, which you then do by following the link for this in any of the mailings you received.
Information we collect: Email address, language information

Any changes to our privacy policy

Mistore.se reserves the right to make changes to this Privacy Policy if necessary. If this involves major changes that may affect you as a customer, we will of course make sure to communicate this to you.

 

Cookies

What is a cookie?

A cookie is a small text file containing information that is stored in your browser by the pages you visit. There are different types of cookies, some of which are necessary for the page you are visiting to function as well as possible, others are used to improve your experience on the page and others are used to track user behavior on the page.

 

Information collected through cookies cannot be linked to you as an individual, but only to the IP address you use.

 

How and why are cookies used on the site?

On our website, we use cookies for several purposes, but the main focus is to make the experience for you as a customer as good as possible in terms of both function and experience. If we know what our users are interested in, it is easier for us to further adapt the site to our users' needs.

 

Among other things, we use functional cookies so that the site remembers what you put in your shopping cart, even if you leave the site and come back again. However, if you log in while you are on our site, we use session cookies instead, which are emptied when the browser is closed.

 

We also use cookies for analysis that collect statistics on, for example, the number of users on the site and how users navigate around the site, which helps us in the further development of our website. Cookies on site behavior can also help us to display more relevant information to you as a user. The tool used to collect the data is Google Analytics. If you as a visitor want to avoid being analyzed by Google Analytics, this tool is available from Google: https://tools.google.com/dlpage/gaoptout

 

We use so-called pixel tags/pixels on our website. The information from the pixels is used to measure and optimize advertising in social media. Examples of uses are how many people clicked on a Facebook ad from mistore.se to visit a page on our website, or how many people come from a Facebook ad and buy a product. Mistore.se cannot see which individuals clicked on an ad or other personal data linked to unique users. Mistore.se also uses retargeting, which means that people who have shown an interest in certain pages on our website may receive ads customized based on the pages they visited. You manage the settings for this yourself logged into your Facebook account.

 

How to disable cookies?

Blocking cookies completely may mean that the pages you visit do not behave as intended, as some important functions are managed via cookies, as mentioned earlier. If you still want to block cookies, there are guides for this on the following pages for each browser:

 

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

 

If you want to be able to use our website without risking the functionality of the site itself, you have the option of browsing in private mode. Your cookies will not be saved after you close your browser. Private mode is called differently for different browsers: "Incognito window" (Chrome), "Private window" (Safari and Firefox) and "InPrivate window" (Microsoft Edge).