Terms of service
Terms of purchase for purchases at Mistor.se
(559371-7332)
Sales are made to private individuals, companies, associations, authorities, municipalities and legal persons. We do not enter into an agreement with minors (under 18 years) without the approval of the plaintiff.
All prices are including Swedish VAT as standard. Please note that it is possible to switch between seeing prices including and excluding VAT.
Shipping costs and any other fees are visible at the checkout before purchasing. At present, we only deliver to countries within the EU.
All orders are made through our website, Mistor.se.
Orders placed on fax, email or telephone are not approved unless this has been agreed.
The customer is responsible for the fact that address information and contact details are correctly completed. Keep in mind that Age the right mobile phone number as many of our freight forwarders mainly use SMS or calls to inform you about the delivery of your order.
Delivery and payment method
We offer the following delivery method
DHL Home Delivery
Mistor.se defined shipping options for larger packages that cannot be delivered to service representatives. Delivery usually takes place within 1-3 working days when ordering before 12.00, with reservation for high order load with us at Mistor.se and at DHL. Home delivery takes place during the day 08: 00-17: 00. Your local DHL bid announces planned time via SMS. Be sure to enter the correct telephone number when ordering. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on dhl.se. Recipients need to sign acknowledgment upon delivery.
DB Schenker - Delivery to DB Schenker extradition location so -called service point
The shipment is sent to the nearest Schenker representative based on postal code. For agents, free shipping is offered. Delivery usually takes place within 1-3 working days when ordering before 12.00., With reservation for high order load with us at Mistor.se and at Schenker. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on Schenker see.
DB Schenker - Delivery home to the house door/apartment sport
Delivery usually takes place within 1-3 working days when ordering before 12.00., With reservation for high order load with us at MI Store and at Schenker.
Home delivery takes place during the day 08: 00-17: 00. Your local Schenker representative announces the scheduled time via SMS. Be sure to enter the correct telephone number when ordering. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on Schenker see. Please select ombudsman delivery if you are not able to stay home during the day. Should you need to contact your local Schenker office, you will find contact detailshere.
Bring
Delivery usually takes place within 1-3 working days when ordering before 12.00., With reservation for high order load with us at Mistor.se and at Bring. Home delivery takes place during the day 08: 00-17: 00. Your local Bring representative announces the scheduled time via SMS. Be sure to enter the correct telephone number when ordering. Packages are scanned so you can follow your delivery all the way, through e-mail or directly on bring.se.
Payment method
Short
Card payment is made via Klarna function and requires no login or account in Klarna. You can also choose PayPal and then pay by card in the next step.
Clear
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a couple of questions, you can easily identify yourself and you can choose the payment method that suits you best. A finesse with Klarna Checkout is that they differ in purchase and payment. First you confirm your purchase and then choose how you want to pay. Either with Klarna Invoice Klarna account, card or bank transfer. Everything is equally safe.
PayPal
Pay with your PayPal account. Smooth and fast.
Not picked up/ received parcels
In case of unloaded/ received packages at a service place or at home delivery, we reserve the right to invoice customer 300:- including VAT covering shipping costs, return freight and handling fee.
Packages that have bulky charges or similar are charged according to Posten's price list
Not triggered packages do not fall under the right of withdrawal
Packages remain at Posten's service place for about 10 days unless otherwise agreed.
Transport damage to goods
Visible damage to packaging is reported directly to the carrier/ agent upon receipt of the goods.
Hidden transport damage is reported within a maximum of 10 days. Transport damage that is reported after 10 days is not processed.
Right of withdrawal/open purchase
According to the Distance Purchasing Act, you always have 14 days of withdrawal right.
The product shall be returned in substantially unchanged condition when invoking the right of withdrawal. This also applies to packaging.
Damaged packaging, product or similar is replaced by the customer. If the item or service has been used, connected or installed, the right of withdrawal will cease.
When using the right of withdrawal and return, order information must be sent in the shipment. Consequently, the delivery note sent to you about the customer, with the addition of the reason for the return. It is also possible to send with a note that includes the order number and the reason for the return.
Please note that all return shipments must be sent with direct delivery to the return address below. We do not redeem goods for postage or recommended packages for service agents!
Buy online cannot be returned in physical store.
Return address:
Repairo AB
Furuviksringen 19
302 44 Halmstad
service@Mistor.se
All goods must be sent in such a way that safe transport can be made.
The shipment must be sent as company packages, packages, letters or equivalent where the MI Store may be sent to us.We do not redeem goods for postage or recommended packages for service representatives.
Keep in mind that you are responsible for the transport back to us. Therefore, save receipt with package number.
Shipping costs for the return are responsible for the customer.
Refunds are made no later than 30 days after receipt of the goods, but usually immediately when the goods are received.
Open purchase - private individuals
We apply 14 days open in accordance with conditions below, however, any freight and other fees are not refunded.
The product shall be returned unopened and in unchanged condition upon invoking open purchase. This also applies to packaging.
Damaged packaging, product or similar is replaced by the customer. If the item or service has been used, switched on or installed, the right to open purchase will cease.
When using open purchase, order information must be sent in the shipment. Consequently, the delivery note sent to you about the customer, with the addition of the reason for the return. It is also possible to send with a note that includes the order number and the reason for the return.
Please note that all return shipments must be sent with direct delivery to the return address below. We do not redeem goods for postage or recommended packages for service agents.
Buy online cannot be returned in physical store.
Return address:
Repairo AB
Furuviksringen 19
302 44 Halmstad
service@Mistor.se
All goods must be sent in such a way that safe transport can be made.
The shipment must be sent as company packages, packages, letters or equivalent where the MI Store may be sent to us. We do not redeem goods for postage or recommended packages for service representatives.
Keep in mind that you are responsible for the transport back to us. Therefore, save receipt with package number.
Shipping costs for the return on open purchase are responsible for the customer himself.
Refunds are made no later than 30 days after receipt of the goods, but usually immediately when the goods are received.
Refunds are made on the value of the goods excluding the cost of shipping.
Right of withdrawal/ Complaint/ Returns
We follow the Act on Distance Agreement:https://lagen.nu/2005:59
A clarification in addition to this law for our particular mobile phones - it is allowed to break the plastic of the package but you must not remove the plastic that sits on the phone.
Complaints/ warranty
For complaints and guarantee cases, always contact Mi-store.se before the goods are returned. In complaints and guarantee cases, we always stand for the return shipping.
Guarantees only include product guarantee against manufacturing defects from the respective manufacturers.
Costs regarding possible work for connection, disconnection, downtime or the like are not covered by the guarantee.
Warranties on products that require electricians installation do not apply if you cannot present receipt/ invoice copy for installation at request.
The right of withdrawal and guarantee are treated in different ways, therefore the return form for the right of withdrawal cannot be used in guarantee cases.
Completely completed guarantee note should always be attached
The following guarantees apply to our products
Smartphones: 2 year warranty + 1 year of complaint
Other Products: 1 year warranty + 2 year right of complaint
Scooters: 1 year warranty on the scooter and 6 months warranty on battery
See the attached guarantee documents for each product if they are not included in the list above. Unless otherwise stated, the warranty period is 1 year warranty + 2 years of complaint.
Note! In case of foundNONA guarantee case is paid a survey fee of SEK 499 if the customer wants returns of the product. If the customer chooses to scrap the product, no survey fee is charged.
Dispute/Force Majeure
Dispute
In the event of a dispute against a private person, we have as a policy to comply with the General Complaints Board's (ARN) decision
Contact ARN 08-50886000
Dispute between companies is normally resolved in Swedish court.
Questions relating to actual purchases, ongoing cases and ongoing complaints are answered within 48 hours on weekdays.
Customer Service weekdays at 09-11: 30 and 13: 00-17: 00
Customer service: service@mistor.se
Office and dividend address:
Commerceit AB
Furuviksringen 19
302 44 Halmstad
Sweden
Force Majuere
In events of natural disasters, war, measures in the labor market, authorities' decisions, expensive circumstances, missing deliveries from subcontractors or comparable events beyond our control, which could not reasonably be predicted and influenced the entry agreement on our part which means that we cannot hold our part as the basis from our obligations to fulfill.
Repairo ab (559371-7332)
Holds F-tax
Address:
Repairo AB
Furuviksringen 19
302 44 Halmstad
Sweden
E-mail: service@mistor.se
Mistor.se uses so -called cookies on the page. These cookies are designed to maintain products in the shopping cart and for you to be able to make purchases with us. See the manual for your browser how you can manage the use of cookies yourself.
Antispam policy.
Mistor.se does not share users' email addresses, telephone numbers or other personal information to another party. Sending from us only takes place if you as a customer have accepted information from us in connection with purchases from us.
Personal data/ GDPR
We at Mistor.se obviously want you to feel safe when you are in contact with us and submit your personal information. We therefore explain below how we collect, use and handle the information you provide to us.
Who is responsible for your personal data?
Mistor.se is responsible for your personal information and we have the following contact information if you need to get hold of us:
Postal address: Furuviksringen 19, 302 44 Halmstad
E-mail: service@mistor.se
Phone: 0352653000
Organization number: 559371-7332
When do we process your personal information?
As a customer of us at Mistor.se, we process your personal information when you make purchases, contact us in any support cases or in other ways in contact with us. We specify below what occasions this happens at more precisely.
Customer registration
When you register as a customer with us, we need some information in order to establish the agreement that is created between us in the event of an order. If we do not have this information, there is a risk that we cannot proceed with the order.
Information we collect: first name, last name, company/organization, e-mail, personal/org.no, VAT number, address, postal code, location, country, telephone number.
Ordering
When an order is placed in our e-commerce, we receive the following information about you as a customer so that we can handle your order and the agreement that is drawn up at the time of order correctly.
Information we collect: IP address, e-mail, personal/org. no, VAT number, address, company, first name, last name, address, postal code, location, telephone number.
Trustpilot - Store and Product Damages
We work with Trustpilot, which is an external player for store and product judgments. They describe in their Privacy Policy what data they collect and how they use it. You can find their privacy policy here. If you log in to your Trustpilot account and go to my settings, you will get a quick overview of what personal information Trustpilot has about you and how to edit, download or delete this data. We have chosen Trustpilot as a partner as we feel that they take it very seriously to protect your personal data.
We know that many of our customers and potential customers are moving on platforms such as Facebook. When someone perceives us as interesting there, it is possible to enter their e-mail address, which we can then use to continue to communicate information about products that we hope will be interesting. By filling in your email address, you give your approval for this. You can read more about how Facebook handles data and how you can adjust these settings here.
Information We collect: Email address
Newsletter
In order to take part in our newsletters, you must approve these to you. You do this actively either by signing up for our mailing on, for example, the home page, or tick in at the time of order that you want our mailings. You can choose to no longer receive our newsletters, which you do by following the link for this in one of the mailings you received.
Information We collect: Email address, Language Information
What are your rights?
By law, you have the right to contact us at any time and request an extract over what information we have registered about you, change them or delete them.
How long is your information saved?
Information linked to ordering must be saved by law for 7 years, which is what we go after current storage of this type of information.
Any changes to our Privacy Policy
Mistor.se reserves the right to make changes to this Privacy Policy if necessary. Of course, if this would mean greater changes that can affect you as a customer, we will make sure to communicate to you around this.
Cookies
What is a cookie?
A cookie is a small text file with information stored in your browser of the pages you visit. There are different types of cookies, where some are necessary for the page you visit to work as well as possible, others are used to make your experience on the page better and others are used to follow users' behaviors on the page.
Information collected via cookies cannot be linked to you as a person, but only to the IP address you use.
How and why are cookies used on the page?
On our website we use cookies for several purposes, but where the main focus is that the experience for you as a customer should be as good as possible both in terms of function and experience. If we know what our users show interest in, we are easier to further adapt the page to our users' needs.
We use, among other things, feature cookies to keep the page in mind what you put in the shopping cart, even if you leave the page and come back again. If, on the other hand, you log in when you are on our site, we use session cookies instead, which is emptied when the browser is shut down.
We also use cookies for analysis that collects statistics on, for example, the number of users on the site and how users navigate around the page, which helps us in the continued development of our website. Cookies around behavior on the page can also help us show more relevant information for you as a user. The tool used for data collection is Google Analytics. If you as a visitor want to avoid being analyzed through Google Analytics, this tool is available from Google: https://tools.google.com/dlpage/gaoptout
We use so -called pixel tags/pixels on our site. The information from the pixels is used to measure and optimize advertising in social media. Examples of uses are how many people clicked on a Facebook ad from Mistor.se to visit a page on our website, or how many people come from a Facebook ad and buy a product. Mistor.se cannot see which individuals clicked on an ad or other personal information linked to unique users. Mistor.se also uses retargeting, which means that people who have shown interest in certain pages on our website may have ads adapted based on the pages they have visited. Settings for this you manage yourself logged in to your Facebook account.
How do you disable cookies?
Blocking cookies can completely mean that pages you visit do not behave as intended, as some important functions mentioned earlier are handled precisely via cookies. If you still want to block cookies, there are guides for this on the following pages for each browser:
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in safari
If you want to be able to use our website without risking affecting the functionality of the page itself, there is the option to surf in private mode. Your cookies are then not saved after you close your browser. Private location is called different browsers: "incognito window" (Chrome), "Private window" (Safari and Firefox) and "Inprivate windows" (Microsoft Edge).